The primary requirements should be to answer arriving calls or chats including create outbound calls out-of Government Student Help (FSA) Mortgage Maintenance
Maximus is now finding Customer care Agents to help with brand new Company away from Studies. To arrange you for it part, Maximus will bring paid back, comprehensive education and this assurances our team take care of for each and every caller having the best levels of studies and professionalism.
Working arrangements: Can sit-in 7 weeks of training (From another location – from home), Monday-Friday, 8am-4:30pm CT. Little time away from are let during studies. On completion of training your projects agenda could be allotted to your.
- Respond to incoming calls, e-e-mails or chats and then make outgoing phone calls away from Government College student Aid (FSA) Loan Repair
- Respond to questions and you will notate account out-of guidance given and you may procedures removed responding to those concerns
- Generate outbound calls to check out with consumers to help you clarify guidance otherwise offer membership standing
- Processes Borrowing from the bank Agency Requests making use of built techniques and functions
- Assistance Contact Heart standard plus department and you may business policies and procedures
- Use the opinions device supply and you will found useful opinions towards the label quality and you can service jobs
- Incorporate available systems, knowledgebase, and you will important tech such as for example cell, e-post, and you can internet browser to answer questions and you may would business responsibilities
- Send escalated calls otherwise concerns to help you suitable levels as required
- Processes demands received through general communication and you may notate levels out of procedures used response to those requests
A career and went on work was contingent upon getting and keeping a great favorable approval. Final viability devotion is the only discernment of the Agencies regarding Degree.
Because the 1975, Maximus features work lower than its founding mission away from Permitting Regulators Suffice individuals®, helping residents worldwide so you’re able to properly engage with its governing bodies whatsoever membership and you will around the numerous health insurance and person services apps. Having approximately 30,100 employees internationally, Maximus was a satisfied mate to help you bodies providers throughout the Joined States, Australia, Canada, Saudi Arabia, Singapore in addition to British. Discharge your job which have Maximus courtesy our vibrant buyers services facilities.
Effective armed forces provider people, the partners, and you can seasoned applicants tend to embody the newest key competencies MAXIMUS deems extremely important and you can give a good resiliency and you will trustworthiness you to significantly advances our very own workforce. We acknowledge your specific skills and experience, and want to give you work street which allows you to keep and make a positive change for our country. We have been proud of the involvement with teams dedicated to serving experts and their group. If you’re transitioning off armed forces so you’re able to civil lives, has actually earlier in the day services, is a resigned seasoned otherwise a person in this new National Protect or Supplies, otherwise a wife away from an active army solution affiliate, we have challenging and you can fulfilling field possibilities available for you. A committed and you will varied personnel try all of our most crucial money. MAXIMUS will bring equivalent employment opportunities to any or all certified people in place of value so you’re able to competition, color, religion, gender, intimate direction, gender identity, federal provider, secure seasoned standing or handicapped reputation.
MAXIMUS are a keen Affirmative action/Equivalent Opportunity Manager
Due to the fact the leading strategic lover to help you governments throughout the world, Maximus facilitate improve the delivery off societal characteristics in the course of cutting-edge technical, wellness, monetary, environment, and you can societal demands. That have a-deep knowledge of system solution beginning, severe expertise you to go working brilliance, and you will an extensive awareness of the requirements of the individuals getting supported, the employees improve brand new important objectives of our own people. Maximus delivers innovative team procedure government, impactful contacting properties, and you may technical alternatives that give improved results for the public and you may highest degrees of output and results out-of government-paid software.
